References to our website below include references to our apps as they relate to the Connect Service.
Information you give us. You may give us information about you when you use the Connect Service and when you communicate with us. This includes information you input during registration by answering specific questions on our website, providing us with feedback, participating in surveys, and when you can you report a problem.
Special categories of data. The categorisation of some of your transactions may include special categories of data as it may be indicative of your political beliefs (for e.g., if you pay membership for a political party) or trade union membership.
Information we collect about you. We will collect information during your use of the Connect Services including (a) the details regarding the communications made between us; (b) technical information including the Internet protocol (IP) address used to connect your device to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; (c) information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our website (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.
Information we receive from other sources. We may receive information about you from third parties if you use any part of the Connect Service. We work closely with third parties (including, for example, business partners, service providers, advertising networks, analytics providers, search information providers, social media) and may receive information from them, such as the categorisation of your transaction information
We will use the information we hold about you to provide our Connect Service to you and improve all of our services, administer your account and communicate with you and to use information on an anonymous basis for research, profiling and analytical purposes.
We will use this information to:
We will use this information to:
We will use the information we hold about you to conduct analysis of it for the following purposes:
Rest assured, we will never sell your information to third parties.
We may need to disclose your data to others to ensure the provision to you of the Connect Service and any information you request. Your data may be disclosed to the other entities as described below.
Group company. We may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries.
Selected third parties. We may also share your information with selected third parties including:
The product provider does not have permission to use this data for any other purpose including marketing
- conduct analysis to provide you with better products and services in the future, and for segmentation purposes; - pre-fill an application form with the product provider; - assess your probability of being accepted for a product.
Fraud Prevention Agencies. We will share your personal information with fraud prevention agencies. If false or inaccurate information is provided and fraud is identified, details of this fraud will be passed to these agencies. Law enforcement agencies may access and use this information. We and other organisations may access and use from other countries the information recorded by fraud prevention agencies.
Our lawful bases may include consent (where you have given consent), contract (where processing is necessary for the performance of a contract with you (such as delivering the Connect Service to you) and our own legitimate interests.
You can find more information regarding the legal basis we rely on in your main
How long we keep your information will depend on the purpose for which we use it, our obligations and your actions. We will only retain your information in an anonymised format for as long as is necessary for those purposes.
In regards to your bank account information, we will retain it in the following manner:
We take the security of your data very seriously and use strict procedures to protect it. Whenever we transfer personal data outside of the UK/ European Economic Area, we ensure that appropriate safeguards are in place to protect the data.
All information you provide to us is stored on our secure servers.
We do our best to protect your personal data, but we cannot guarantee the security of your data transmitted to our website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access, loss or damage.
Where possible, we try to only process your information within the UK and European Economic Area (EEA). If we or our service providers transfer personal data outside of the UK or EEA, we always require that appropriate safeguards are in place to protect the information when it is processed.
We will provide you with the necessary tools and contact details to be able to exercise your statutory rights regarding the information that we hold about you. You will be able to:
Correct your data. You will usually be able to amend any information that we hold about you that is inaccurate or incomplete through the settings in your account. Some information we receive about you from your bank can only be correct by your banking provider.
Request access to your data. You can ask for access to the personal data that we hold about you so that you can check that we are using your information in accordance with data protection law
Erase your data. You can ask us to fully or partially delete your information where there is no compelling reason for us to keep using it, although we will not be able to continue to provide the Connect Service. We reserve the right to keep your information if it is necessary for compliance with our legal obligations.
Download your data or send it to another controller. You can obtain a copy of the data you provided us in a machine-readable format. In addition, where certain conditions apply, you have the right to have such information transferred directly to a third party.
Object to the use of your data. You can ask that we no longer use your personal data where that use is based on a legitimate interest Restrict the use of your data. You have the right to ‘block’ or suppress further use of your information in certain circumstances. When usage is restricted, we can still store your information, but may not use it further. We will not be able to continue to provide the Connect Service.
Right to withdraw consent. If you have given your consent for us to use your information, you have the right to withdraw your consent at any time. This can be done by contacting our Data Protection Officer.
For the exercise of any of your rights, you can also contact us at.
If you are not satisfied with our response to any complaints you raise with us or you believe our processing of your information does not comply with the data protection law, we suggest you contact our Data Protection Officer. However, you can make a complaint to the Information Commissioner’s Office (ICO) at any time.
Please see the ICO website for further information –.