Privacy and Cookie Policy

Version 1, effective 15th August 2018

Privacy Notice

ClearScore Technology Services India Private Limited ("ClearScore") will hold data that you provide us or we collect in relation to the provision of our services to you. We respect your privacy and protecting your information is paramount. We want you to be informed and empowered with respect to your privacy when you use our services. Please read this Privacy Notice carefully before using our website or apps or registering to use our services. Together with our Terms and Cookies Policy, this Privacy Notice sets out our views and practices regarding your personal data and how we collect, process and treat it.

This document is published and shall be construed in accordance with the provisions of the Information Technology Act, 2000 read with Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data of Information) Rules, 2011 under the Information Technology Act, 2000 and other applicable laws that require publishing of the Privacy Notice for collection, use, storage and transfer of sensitive personal data or information.

Please read this Privacy Notice carefully to make sure you understand how any personal information you provide to us will be handled. If you use any of our services, you expressly accept and consent to our use and disclosure of your personal information in accordance with this Privacy Notice.

This document is an electronic record in terms of the Information Technology Act, 2000 and Rules made there under and the amended provisions pertaining to electronic records.


We collect and process information which:

  • you give to us when you register with us, such as your name and contact details
  • we obtain from Credit Information Companies on your behalf
  • we collect about you based on your use of our website or from your mobile device if you are using our app
  • we receive from other sources, such as third parties who give us information about you
  • is collected from cookies.

We may collect and process the following data about you:

Information you give us. You may give us information about you when you register for our service or by communicating with us. This includes information you provide when you participate in discussion boards, answer specific questions on our website, provide us with feedback, participate in surveys, and when you report a problem.

The information you give us may include:

  • Title
  • Name
  • Income
  • Email address
  • Date of birth
  • Phone number
  • Monthly expenditure
  • Residential status
  • Employment status
  • Address history
  • Bank
  • Property value
  • Deposit
  • Monthly rental income
  • Mortgage term
  • Mortgage amount
  • Years left on mortgage
  • Current monthly repayments
  • Current mortgage balance

If you choose to provide us with personal sensitive information, you consent to the transfer and storage of that information on our servers and use of your personal information for the purposes mentioned in this Privacy Notice.

Information we collect from Credit Information Companies on your behalf. If you register to use our services, we will obtain your credit score and credit report from one or more Credit Information Companies on your behalf.

Information we collect about you based on your use of our website or apps. Each time you visit our website or use our app we may automatically collect the following information:

  • technical information, including the Internet protocol (IP) address, your login information, browser type and version, time zone setting, operating system and platform
  • information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our website (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number

Information we receive from other sources. We may receive information about you if you use any of the websites we operate or the other services we provide. We are also working closely with third parties (including, for example, business partners, service providers, advertising networks, analytics providers, search information providers, social media) and may receive information from them, such as your credit report information, whether or not you have taken out a product with them, what other products you may have used, and other such details.

Information collected from cookies. We and our service providers collect information about your use of our website from cookies. For more on how we use cookies and how to decline them or turn them off please read our Cookies Policy.

Other mobile information for mobile users. If you are using our app on a mobile device and you have consented for us to do so (where necessary), we may collect the following information from your device:

  • your precise location - longitude and latitude details with the time that the details are captured
  • call log details – we will access your phone call history (this includes the phone numbers used for calls or SMS messages sent or received, duration of calls and the time of the communication). We do not access the content of the text messages
  • the amount of mobile and Wi-Fi data which other applications on your phone use (this is the upload and download usage per applications, total upload and download usage for the device and the time spent in the applications)
  • device information or operating system version for your mobile device
  • battery charging behaviour - we receive notification of changes to your battery as they occur

Recording telephone calls and other communications. We may monitor or record telephone conversations or other communications between you and us.


We use information we hold about you to provide our services to you and improve those services, administer your account and communicate with you and to use information on an anonymous basis for research, profiling and analytical purposes.

Information you give to us or we collect from Credit Information Companies or other third parties on your behalf as part of our services. We will use this information to:

  • administer your account and relationship with us and to, communicate with you by telephone, mail, email, text (SMS) message or other electronic means
  • verify your identity as part of our identity authentication process
  • provide you with information, products and services
  • where you have provided your consent for us to market to you, provide you with information about other products and services we feel may interest you or be best for you
  • notify you about changes to our services
  • ensure that content from our website is presented in the most effective manner for you and your device
  • aggregate it on an anonymous basis with other data for data analytical and reporting purposes
  • undertake analysis and profiling of your credit information in order to identify and inform you of credit products that we consider are likely to interest you or be suited to your credit circumstances or to enhance our services.

Information we collect about you based on your use of our website. We will use this information:

  • to administer our website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes
  • to improve the service we offer you such as understanding the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you
  • as part of our efforts to keep our website safe and secure and to prevent fraud
  • to make recommendations about products or services that may be of interest

Information we receive from other sources. We may combine this information with information you give to us and use this information and the combined information for the purposes set out above.

Recording telephone calls and other communications. We will use telephone recordings or transcripts of communications to check your instructions to us, analyse, assess and improve our services, for training and quality purposes and for the purposes of investigating any complaint you may make, or as evidence in any dispute between you and us.

Use of other information for mobile users on our app.

  • We use location data because it helps us to better understand issues relating to people who haven’t used much credit before and to better offer services to those people. We will not share location data with any third parties
  • We collect log details and other app usage data because this assists us in categorising certain patterns or behaviours and correlating those with higher or lower credit scores / risk.
  • We also use the call log details, data usage for external applications, device information and battery charging information to improve the performance of our apps and to refine the user experience. For example, we use the device information to check whether updates we are making to our apps will work on your phone, and to check how our apps are affecting your battery life
  • This data collection will be used for the purposes of modelling and analysis to ascertain if this data can be used to assist those individuals with difficulty in accessing credit improve their financial well-being and to protect you from fraud. If we determine that the information collected does not prove to be useful for these purposes, we will cease to collect it and it will be deleted. We will keep you informed of any significant changes to this type of data collection

What we will never do. Rest assured, we will never sell your information to third parties.


We may share your data with other members of our group and with other third parties, such as our service providers, advertisers, Credit Information Companies and Fraud Prevention Agencies.

We may need to disclose your data to others to ensure the smooth provision to you of the products, services and information you request. Your data may be disclosed to the other entities as described below.

These third parties act on our instructions and are processors of your information.

We may share your data with other third parties, such as our service providers, advertisers, Credit Information Companies, Fraud Prevention Agencies, affiliates or with any governmental authority, statutory authority, judicial authority, associated partners, our consultants, advisors, service providers or commercial partners, or any other third party, without the need for further consent from you.

Subprocessors. We may share your information with subprocessors, which may include:

Entity NameActivities
Amazon Web Services, Inc.Cloud Service Provider
Blenheim Chalcot IT Services India Private LimitedCustomer Support Management Provider
Blueshift, Inc.Customer Relationship Management Provider
Chattermill Analytics LimitedCustomer Relationship Management Provider
Domo, Inc.Data Storage and Analytics Provider
Emailage LimitedFraud Prevention Tool Provider
Iovation, Inc.Fraud Prevention Tool Provider
Onfido LimitedFraud Prevention Tool Provider, Inc.Data Segregation Tool Provider
Zendesk, Inc.Customer Support Provider

Group company. We may share your personal information including personal sensitive information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries.

Selected third parties. We may also share your information with selected third parties including:

  • Credit Information Companies, to obtain your credit score and credit report on your behalf and to provide our services to you (see "Credit Information Companies" below for more detail)
  • Fraud prevention agencies, to prevent crime and trace those responsible (see "Fraud Prevention Agencies” below for more detail)
  • product providers, such as our business partners who offer you credit cards, loans, car finance, mortgages and other related products, to:
    • assess if you are an existing customer and for fraud prevention purposes
    • conduct analysis to provide you with better products and services in the future, for segmentation purposes and to improve our services
    • pre-fill an application form with the product provider
    • assess your probability of being accepted for a product

The product provider does not have permission to use this data for any other purpose including marketing

  • service providers we use (such as comparison sites and aggregators) for analysis and profiling of your credit information (and any other data provided by you or on your behalf) to identify and inform you of credit products that are likely to be suited to your credit circumstances through targeted advertising. When you click to search for credit offers on our website or our apps, these service providers will record a 'soft credit search' on your credit file, but this record will be invisible to other lenders, so by itself it will not affect their lending decision and it will not affect your credit score. You can opt out of this if you want to in your "My Account" section, however, if you do opt out of this, we will not be able to show you ads that are specifically targeted to you and will only be able to show you generic ads, which may not be suited to your credit circumstances.
  • advertisers that require data to perform services on our behalf, including selecting and serving relevant adverts
  • analytics and search engine providers that assist us in the improvement and optimisation of our service
  • if we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets (or the buyer or seller’s advisers)
  • if we or part or all of our assets are acquired by a third party, in which case personal data held by us about our customers will be one of the transferred assets
  • if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Terms and other agreements; or to protect the rights, property, or safety of ClearScore Technology Services India Private Limited, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Credit Information Companies ("CIC") If you register to use our services we will obtain on your behalf, in accordance with our Terms, copies of your credit report and credit score from designated Credit Information Companies. In order to provide these services to you, we will share your information with such Credit Information Companies.

The information which we provide to the CIC may be supplied by them to other organisations such as Fraud Prevention Agencies and used by those organisations for the purposes of checking identity, preventing fraud, tracing and collection of debt. The CIC may also use the data to undertake statistical analysis.

Fraud Prevention Agencies. We will share your personal information with fraud prevention agencies. If false or inaccurate information is provided and fraud is identified, details of this fraud will be passed to these agencies. Law enforcement agencies may access and use this information. We and other organisations may access and use from other countries the information recorded by fraud prevention agencies.


We have appropriate legal bases on which to collect, use and share data about you.

This may include consent (where you have given consent), contract (where processing is necessary for the performance of a contract with you (such as delivering our core services to you).

Performance of a contract. We need you to give us the information you provide, and to collect information about you from the Credit Information Companies or other third parties in order for us to provide you with our services as agreed in our contract with you. We cannot provide our services to you without collecting the information you give us because we need certain information from you to be able to seek your credit report and score and to show suitable financial offers to you.

For other types of information (such as the information we collect based on your use of the website and information we receive from our sources about you), we process this information for the purposes of providing our services to you as agreed in our contract and for the purpose of to enable us to:

  • provide a secure website to our customers; and
  • analyse our users' behaviour and preferences, and information collected from users' devices in order to have information required to be able to improve the services we provide to our customers and the user experience on our website.

Consent. We will always seek your consent to process certain types of information where we are legally required to do so.

We may process your personal data for the purposes of our legitimate interests or for the legitimate interests of our product providers or other suppliers provided that such processing does not outweigh your rights and freedoms. As an example, we may process your personal data to:

  • display tailored product offers to you
  • comply with laws that apply to us
  • provide you with our service, including for the purpose of quality control and analysis
  • protect you and us from fraud or other threats
  • conduct analysis, segmentation and profiling of your data in order to provide you with direct marketing communications
  • improve our service and manage our customer relationships


We offer you the opportunity to receive marketing information from us. You can opt out easily of receiving marketing from us at any time.

We will normally send direct marketing by email if we have your email address, but may choose to contact you via other methods.

You may receive the following types of communications from us:

  • Product recommendations – we’ll get in touch with personalised, timely product recommendations that can help you improve your financial situation. We will only ever send these if you explicitly consent to receiving them and you can unsubscribe whenever you like.
  • Content communications - we’ll send you content such as tips, research, features and news, coaching programmes on how to keep on top of your money and other related content. You can unsubscribe from these at any time and we will never spam your inbox.
  • Core communications – we will send you your credit report every month, alerts whenever there is a change to your credit report, security alerts pertaining to your ClearScore account, significant changes which may impact our service and other such related content. These communications are an intrinsic part of owning a ClearScore account and cannot be opted-out of.

If you would like us to stop sending direct marketing to you, we offer simple ways to do this. Whenever you receive direct marketing you will be given an option to unsubscribe. You may also update your preferences here.

You can also tell us that you do not wish to receive any more marketing communications at any time by writing, with your full name, address and other contact details (to enable us to find your records), to


We take the security of your data very seriously and use strict procedures to protect it. If we transfer personal data outside of India, we will ensure that appropriate safeguards are in place to protect the data.

All information you provide to us is stored on our secure servers.

We do our best to protect your personal data, but we cannot guarantee the security of your data transmitted to our website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access, loss or damage.

Where possible, we try to only process your information within India. If we or our service providers transfer personal data outside India, we always require that appropriate safeguards are in place to protect the information when it is processed.


If your account is terminated, we will delete your personal data within 30 days. While your account remains active, we keep your information for no longer than is necessary depending on the purpose for which we are using it.

How long we keep your information will depend on the purpose for which we use it. While you are a customer of ours, we will only retain your information for as long as is necessary for those purposes.

After termination of your account, we may continue to use anonymised data (which does not identify individual users) which is aggregated with anonymised data of other users. We use this aggregated anonymised data for data analysis, profiling and research purposes, for example to gain insights about our users. We may also keep your email address to ensure that you no longer receive any communications from us as well as your name, date of birth and latest address for fraud prevention purposes and for the exercise or defence of a legal claim.


If you follow a link to or from our website to a third party website, please be aware that these websites have their own privacy policies.

Our website may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies.


We use an automated decision making system to make automated decisions based on personal information we have about you. This helps us to make sure our decisions are quick and fair, based on what we know.

Identity verification. We use an automated decision making system to verify the details you provide against those held by third party providers. If you do not pass the check using the automated system, we cannot provide our services to you without being able to verify your identity.

Tailored products and services. We may use your information to predict the probability that you may be accepted for a product, or to determine the best order or manner in which to display products to you.

Tailored communications. We want to make sure we’re only sending you emails that are relevant to you, and so we will use your personal information to determine which content you may be more interested in receiving.

You’ve the right not to be subject to a decision based solely on automated processing, including profiling. We understand that not everyone is comfortable with decisions being left entirely up to machines. If you have any questions about automated decision making, please contact us via


You can exercise specific rights with regards to the data that we hold about you.

We will provide you with the necessary tools and contact details to be able to exercise your statutory rights regarding the information that we hold about you. For the exercise of any of your rights, you can contact us at


Your personal data are treated strictly confidential. To this purpose, the Company uses several security techniques including secure servers, firewalls and encryptions, as well as physical safeguard of the locations where the data are stored. We have in place appropriate administrative, technical, physical safeguards and security measures to protect the personal data you provide on this Website against accidental, unauthorized or unlawful loss, destruction, damage, alteration, access, disclosure or use and any other unlawful forms of processing. When we collect payment card details electronically, we use encryption coding.

In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of the Compliance and Legal Officer/ Data Protection Officer are provided below:

Attn of: The Data Protection Officer

Address: 47 Durham Street, SE11 5JA, London, UK



You may complete a sign up process as part of your use of this Website which may include the creation of a username, password and/or other identification information. Any username, password and/or other identification information must be kept confidential by you and must not be disclosed to, or shared with, anyone.


Any changes we may make to our Privacy Notice in the future will be posted on this page and, where we decide it is appropriate, notified to you by email. Please check back frequently to see any updates or changes to our Privacy Notice.


In the event of any dispute, difference or claim arising out of this Privacy Notice the same shall be settled in accordance with the Laws of India through regular judicial process and the courts of India shall have exclusive jurisdiction.

ClearScore Cookies Policy


Clear Score uses cookies for a variety of purposes, including ensuring that our website functions as expected, remembering your preferences and gathering data on the users of our website and our services.

By using our website (through any device) you agree that this Cookies Policy, together with our Privacy Notice and Terms, applies to that use. References to our website below include references to our apps.

We are committed to protecting you and any information (anonymous or otherwise) that we collect about you online. This section tells you about how and why we use cookies, and how this allows us to improve our service.

If you wish to use our website, but would like us not to set cookies in your browser, you can disable or remove the cookies. Details on how to do this are set out below. Please note that disabling or removing the cookies we or our third party service providers set may impact the functionality and security of our website and our ability to provide our services to you.

We reserve the right to make changes to our Cookies Policy. Any changes we may make to our Cookies Policy in the future will be posted on this page and, where appropriate, notified to you by email. Please check back frequently to see any updates or changes to our Cookies Policy. Your continued use of our website is taken as your agreement to any such changes.


Cookies are files containing small amounts of information downloaded to your device. We and our third party service providers use both session cookies and persistent cookies. We use cookies for a range of purposes (please click here for more information), including to remember any preferences you’ve set and to improve usability of the website for you and other users.

Cookies are files containing small amounts of information which are downloaded to the device you use when you visit a website. Your web browser (such as Internet Explorer, Mozilla Firefox, Google Chrome or Safari) then sends these cookies back to our website or application on each subsequent visit.

We and our third party service providers use the information we obtain about you through the use of cookies for the following purposes:

  • to recognise your device(s) when you visit our website and to remember if you’ve set any preferences on our website. This enables us to personalise our content for you and greet you by name
  • to temporarily store data as part of, for example, customer surveys
  • to test new content and evaluate its effectiveness
  • to remember if you've been informed of our Cookies Policy, Privacy Notice and other Terms before
  • to recognise and count the number of visitors to our website and see how you navigate our website when you are visiting it (including tracking page usage and paths used by visitors through our website; and tracking use of our Internet banner advertisements and other links from our marketing partners'websites to our website)
  • to improve our website's usability and keep our services easy to use and up to date
  • to allow you to share pages with social networks such as LinkedIn, Facebook and Twitter / to support social media components, like Facebook or Twitter (where our website uses a plugin from these third party platforms)
  • to ensure you don’t miss information that is relevant to you (including targeting our website content, targeting our marketing campaigns and direct marketing emails, targeting our Internet banner advertisements on our website and on other websites)
  • to analyse use of our website (including for performance and statistical analysis, sales and marketing research). To stop us setting these cookies you will need to set up your browser to reject all cookies (see further below)

We may also combine this web usage data with other information we have collected about you. We store this information so that we have a better and more specific understanding of the way users are using our website, and their preferences and interests, for the purposes set out above.

Cookies may be either "persistent" cookies or "session" cookies, depending on how long they are used.

  • Persistent cookies remain on your device after you have closed your browser, and allow a website to remember your actions and preferences. They are activated each time you visit the website where the cookie was generated. Sometimes persistent cookies are used by websites to provide targeted advertising based on the browsing history of the device. They are stored by the browser and remain valid until their set expiry date (unless deleted by the user before the expiry date).
  • Session cookies only last for the duration of your visit and are deleted when you close your browser. They facilitate tasks such as allowing a website to identify that a user of a particular device is navigating from page to page, supporting website security or basic functionality.

Many of the cookies we use are session cookies. For example, they help us to ensure the security of your session, and can also keep you signed in to your ClearScore account while you move between pages.


This section describes more about the different types of cookies we use. The cookies are both cookies that we set (first party cookies) and cookies that are managed for us by third parties.

Whether a cookie is a first or third party cookie depends on which website the cookie comes from.

  • First party cookies are those set by or on behalf of the website visited. All other cookies are third party cookies.
  • Third party cookies: In some cases, some of these cookies are managed for us by third parties, but we don’t allow the third party to use the cookies for any purpose other than those listed above.
  • Web analytics services: In order to keep our products and services easy to use and up-to-date, we also use web analytics services to help us understand how people use our website. For example, we can see which parts of our services are most popular, identify when errors occur and test different versions of a page or feature to see which one works best. These web analytics services may be designed and operated by other companies on our behalf. They do this using small invisible images known as "web beacons" or "tracking pixels" that may be included in the digital products and services on our website.

These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose. We use retargeting and online behavioural advertising to market ClearScore which employs targeting cookies to deliver you more targeted advertising.

You can read more about the cookies we and our trusted service providers use below.

By using our website, you agree that we can place both first party and third party cookies and web analytic services on your device.


Below is a full list of the cookies we use together with a description of what they are used for, and whether they are 'first' or 'third' party. Where a cookie is a third party cookie, please visit the providers' website for more information.

CookieCookie Name or TypeDurationDescription
ClearScoreCS_SESSIONSession (30 minutes)This is a first party cookie allowing users to log into the site when changing page or returning to the site.
CS_PERSONSession (30 minutes)This is a first party cookie providing unique tracking for users and allowing tracking across services.
CS_TRACK_FIRSTSession (30 minutes)This is a first party cookie used to provide a better customer experience, track first time visitors and calculate marketing performance.
CS_ACCEPT_COOKIESPersistent (30 minutes)This is a first party cookie used to record user cookie preferences and stop displaying the banner.
CS_VISITED_SITEPersistent (1 year)This is a first party cookie used to identify returning users over a long period of time.
ab-[Option]Session (30 minutes)This is a first party cookie used to track for internal ab testing of products.

Third Party cookies - These are third party cookies used to track visitors, collect information about how visitors use our site and improve site performance. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the website from and the pages they visited.

CookieCookie Name or TypeDurationDescription
Blueshift_bsSession (30 minutes)This is a third party cookie used for tracking marketing performance and behaviour.
Various_uetsidSession (30 minutes)This is a third party cookie used for analytics and performance tracking.
Google doubleclick.netId or IDEPersistentThis is a third party cookie used to make advertising more engaging to users and more valuable to advertisers.
DSISPersistentThis is a third party cookie used to make advertising more engaging to users and more valuable to advertisers
Google Tag Manager_gaPersistent (2 years)These are third party cookie used for Google Analytics and pay per click tracking
_gidPersistent (2 days)
Cloudflare_cfduidPersistent (30 days)This is a third party cookie used for locally storing certain assets of the site once they are displayed for the first time, which will allow those assets to be displayed quicker in subsequent instances.
SessionCamsc.StatusSession (30 minutes)These are third party cookies used for real user monitoring of user experience (these cookies are only applied to a certain percentage of randomly selected users to the site). None of the information inputted by users to the website is collected by the cookie.
sc.ASP.NET_SESSIONIDSession (30 minutes)
Sc.UserIDPersistent (1 year)
PeriscopixAdWords (Google Remarketing Tag)Persistent (active for 180 days, but can be extended to 540 days)These third party cookies allow to entice visitors back to the site by presenting targeted advertising
Bing (UET tag)PersistentThis third party cookie allows for both remarketing and conversion tracking purposes to aid ad performance
KissmetricsKvcdSession cookie (30 minutes)These are third party cookies used to track visitors and collect information about how visitors use our site.
Persistent (5 years)
km_vsSession cookie (30 minutes)


You can reject cookies within your browser, but please note that certain parts of our website may no longer function as expected.

In all modern browsers you may elect to reject cookies and/or enable do not track features, and we provide instructions on how to do this below. Please note however that by doing so parts of our website may no longer function as expected. For example, if you delete cookies any preferences they record will be lost. This includes for example where you have opted out from cookies, as this requires an opt-out cookie to be set.

If your concerns are based around third party cookies, then we recommend you just reject those cookies, rather than all cookies so that we can still provide you with the functionality you expect.

If you do wish to stop your browser from accepting cookies, see the following pages:


If you have any questions about our cookies or this Cookies Policy, please contact us on


If you would like to know more about cookies, you can find out more at the links below.