2 min read

FAQs on buying home insurance

Frankie Jones
22 August 2019

How can I pay for my home insurance?

You can pay by monthly or annual direct debit at no extra charge or by debit and credit card. The payment can be made online during the application process.

Can I apply for my home insurance over the phone?

Unfortunately, quotes can’t be offered over the phone. If after obtaining your quote online, you have any further questions, just give them a call on 0370 401 2004. Their UK call centres are open 8am to 8pm Monday to Thursday, 8am to 6pm Friday and 9am to 5pm on Saturday.

Calls may be recorded and monitored, and call charges will vary.

What happens if I need more cover?

There are a range of additional cover options that can be added to the Premier and Standard Home insurance policies. You can add additional cover to your quote when buying a new policy.

Can I be covered immediately?

Yes, you can be covered immediately. When you apply online you'll be asked when you'd like to start your policy. Simply ask to start it from today’s date.

How can I tell if my payment’s been taken?

Thanks for buying your home insurance. If you've received your confirmation email with a policy number, your policy is now active. To check your payments please contactCustomer Services by calling 0370 401 2052. Lines are open 8am to 8pm Monday to Thursday, 8am to 6pm Friday, 9am to 5pm Saturday. Calls may be recorded and monitored, call charges will vary.

I'm building my house/undertaking building works, can you cover me?

Cover cannot be offered if you're building your own home or having building works done.

What protection do I have under the Financial Services Compensation Scheme (FSCS)?

Fairmead Insurance are covered by the Financial Services Compensation Scheme (FSCS). You may be entitled to compensation from the scheme if they cannot meet their obligations. Whether or not you’re able to claim and how much you may be entitled to will depend on the specific circumstances at the time.

For further information about the scheme please visit the FSCS at fscs.org.uk or call them on 0800 678 1100.

by Frankie Jones

Frankie Jones is ClearScore's in-house Copywriter. 

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