Question 1

How does ClearScore use your data?

Accepted Answer

We keep your data safe and we’ll never sell your information to any third parties. All information you give to us is stored on our secure servers. You can find more information in our privacy policy.

Question 2

Does checking your credit report affect your credit score?

Accepted Answer

No – you can check your score and report as many times as you like without harming your score.

Question 3

How can you check your credit score and report?

Accepted Answer

You’ll see your credit score as soon as you log in, and your report is right there too. Why not download our app – so everything you need is in the palm of your hand. You can also log in on a desktop or laptop if you prefer.

Question 4

What’s the best way to improve your credit score?

Accepted Answer

We update your insights weekly and tell you if you’re doing well, or if there’s room to improve. So you can be sure you’re on track and improving your credit score. Have a look at our 12 easy ways to improve your score.

Question 5

How often is your credit score updated?

Accepted Answer

We partner with Experian – one of main credit reporting bodies in Australia – and we get your credit report and score once a month from them. We’ll let you know when your report is ready and your score’s changed.

Question 6

What affects your credit score?

Accepted Answer

Lots of things affect your credit score. For example, applying for too much credit over a short period of time (like taking out a loan and credit card within a few months of each other), or missing your repayments. Keeping an eye on your report can help you understand what makes your score move.

Question 7

Why is ClearScore’s credit score different to other providers?

Accepted Answer

We get your credit report and financial information from Experian and use that information to give you your score. Credit scores can be slightly different between the different providers – you can find out more about how we work here.

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