For a dispute to be successfully processed and sent to Experian, make sure the email address used is the same as your ClearScore account, and that you've provided your ID number.

After you raised a dispute, Experian will contact you via email or telephone.

It might help to check your spam/junk mail in case the email was sent there accidentally.

It can take up to 20 business days for Experian to resolve disputes. During this time, your credit file will have a bureau dispute status. It's likely you won't be accepted for credit until it's resolved.

If you have any difficulties please let us know by going through our Chat located on the right-hand side of this page.