Legal Pages

People Privacy Notice

Effective from: 15/12/2021 5 min read

We respect your privacy and protecting your information is paramount to us. We want you to be informed and empowered with respect to your privacy when you apply for a position or work with us.

This People Privacy Notice sets out our views and practices regarding your personal information and how we collect, process, and treat it. By making an application for a position or accepting an employment offer, you are accepting and consenting to the practices described in this notice. ClearScore (PTY) Limited will be the responsible party for the data that you provide us with. Our Information Officer and Deputy Information Officers are registered with the Information Regulator and our address is 107 Bree Street, Cape Town, South Africa, 8000.

We may collect or process information about you when you apply for a position with us or if you work with us. This information may be provided by you, by our suppliers (such as employment agencies or external recruiters), by your previous employer(s) (in the case of references),

If you are an applicant. The information we collect may include:

  • Title
  • Name
  • Address
  • Email address
  • Date of birth
  • Telephone number
  • Work History (including CV)
  • Current employment information
  • Your role preferences
  • Certificates, portfolios or past projects
  • Other information you provide us with

If you work with us. In addition to the above, the information we collect may also include:

  • Gender
  • Nationality
  • References
  • Visa, permit or residence card
  • ID Number
  • Passport or other identification document
  • Communications between you and us
  • Medical insurance information
  • Pension information
  • Performance information
  • Annual leave information
  • Banking details
  • Emergency contacts
  • Any health issues or disabilities you have decided to share
  • Photographs

We will use the information you provide us with and the information we receive from other sources to:

  • determine if you are suitable for a role with us
  • to keep you informed of any prospective roles that may be available
  • establish that you have the right to work with us
  • process payments such as your salary, expenses, reimbursements and other such payments
  • offer you work benefits such as a pension plan, medical insurance and other such benefits
  • to manage the employment relationship between you and us
  • to assess your performance and/or your conduct as an employee
  • to communicate with you, or with your emergency contacts

What we will never do. Rest assured, we will never sell your information to third parties.

We may need to disclose your data to third parties that we work with in order to process your application or manage our relationship with you as your employer. These third parties act on our instructions and are processors of your information.

Sub-processors. We may share your information with the following sub-processors:

Entity Name


Riley Financial Solutions

Financial Planner

Murley Accounting

Payroll and accountant service provider

Culture Amp Pty Limited

Employee engagement provider

Dropbox Inc.

Data storage provider

Facebook Ireland Limited

Social media tool

Paltech Solutions Inc.

Performance monitoring tool

Unicorn Trading Group Limited

Employee training tool

Workable Software Limited

Recruitment Tool

HiBob Inc.

Employee Management Tool

Enternships Ltd.

Learning Management Tool

Notion Labs, Inc.

Internal Intranet and productivity tool

Make and Grow Limited

Competency framework tool

Group company. We may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company, and its subsidiaries.

Fraud Prevention Agencies. We will share your personal information with fraud prevention agencies. If false or inaccurate information is provided and fraud is identified, details of this fraud will be passed to these agencies. Law enforcement agencies may access and use this information. We and other organisations may access and use from other countries the information recorded by fraud prevention agencies.

Our lawful basis may include consent (where you have given consent) or contract (where processing is necessary for the performance of a contract with you).

Consent. For the information that we process if you are an applicant (as outlined above), we will seek your consent to do so. You have the right to withdraw or decline your consent at any time.

Performance of a contract. We need you to give us the information you provide, and to collect information about you from third parties in order for us to manage our employment relationship with you or to conduct work preparatory into entering a contract with you

All information you provide to us is stored on our secure servers in South Africa. Where possible, we try to only process your information within South Africa. If we or our service providers transfer personal information outside of South Africa, we always require that appropriate safeguards are in place to protect the information when it is processed.

If you are an applicant. We will keep your information for a period of seven years, for the purposes of assessing if you are a viable candidate for a role, we currently have available or that may be available in the future.

If you work with us. We will keep your information for the duration of any contractual arrangement between you and us (employment, consultancy or otherwise) and for a period of three years after the termination of that contractual arrangement.

Your information may be permanently deleted before the periods set out above in the event we determine it is no longer necessary for the purpose for which it was collected.

We will provide you with the necessary tools and contact details to be able to exercise your statutory rights regarding the information that we hold about you. Among other rights you may be able to exercise, you will be able to:

  • Right of rectification: You will be able to correct some information that we hold about you that is inaccurate or incomplete through various platforms we provide. Where this is not possible, you may contact us directly and request that your information be corrected
  • Right of access: You can ask for access to the personal information that we hold about you so that you can check that we are using your information in accordance with data protection law.
  • Right of erasure: You can ask us to fully or partially delete your personal information where there is no compelling reason for us to keep using it. We may continue using your information if such usage is necessary for compliance with our legal obligations
  • Right of data portability: You can request a copy of the data you provided us with in a machine-readable format, where this is technically feasible. In addition, where certain conditions apply, you have the right to have such information transferred directly to a third party.
  • Restrict the use of your data: You have the right to ‘block’ or suppress further use of your information in certain circumstances (for example, where you think the information we are using about you is inaccurate, whilst we verify its accuracy). When usage is restricted, we can still store your information, but may not use it further.
  • Right to withdraw consent: Where you have given your consent for us to use your information, you have the right to withdraw your consent at any time. You may do this by contacting us directly.

For the exercise of any of your rights, you can contact our Information Officer at

Any changes we may make to our People Privacy Notice in the future will be posted on this page and, where we decide it is appropriate, notified to you by email. Please check back frequently to see any updates or changes to this notice.

You can address any questions, comments, complaints or requests regarding this People Privacy Notice to the Customer Operations Team at

If you are not satisfied with our response to any complaints you raise with us or you believe our processing of your information does not comply with the data protection law, we suggest you contact our Customer Operations Team via However, you can also contact the Information Regulator at any time via