3 min read

How do we get your credit report?

Lucy Burgess
6 February 2017

We work with Equifax to bring you your credit report - here's what you need to know.

What’s the difference between ClearScore and Equifax?

Equifax is a credit reference agency. It’s one of three agencies in the UK that is licensed to collect information about your borrowing habits, and put it into a credit report. When you apply for credit, you give lenders permission to check your credit report. This helps them decide whether to lend to you.

The other two credit reference agencies in the UK are Experian and Callcredit.

ClearScore is not a credit reference agency itself: it gives you access to your Equifax data. We do this for free, because we don’t think people should have to pay to access their own information.

Can ClearScore change the information on my report?

Because ClearScore pulls your data directly from Equifax, we can’t change it ourselves. We simply show you the information Equifax currently hold about you. You can raise a dispute with Equifax through ClearScore.

Check your credit score and report for free with ClearScore

How do I change information on my report?

If there is a mistake on your report, you can tell Equifax using our official disputes process. Equifax will then look into your dispute, and will contact you once they have a resolution. This can take up to 28 days, but it’s usually much quicker.

You can log in to your Equifax support account to track the progress and outcome of your dispute. Your login details will be emailed to you by Equifax when you raise a dispute through our website.

If you need any help with your dispute you can contact our customer services team using our Ask a Question form.

Can lenders see my ClearScore account?

Lenders can’t see your ClearScore account directly. However, your ClearScore account uses Equifax data, which lenders do look at.

For example, lenders can’t see the ‘positive’ and ‘negative’ factors in your ClearScore account in the exact way we have written them. When you apply for credit, lenders will look at your Equifax data rather than how it appears in your ClearScore account. Bear in mind that your credit report is only one factor in a lender’s decision. They also look at the information on your application (e.g. job, salary, whether you’re a home owner) and any past dealings you’ve had with them.

In a nutshell:
  • Equifax is a credit reference agency. ClearScore gets your report directly from Equifax.
  • ClearScore can’t change the information on your report itself: it has to be changed by Equifax. You can tell Equifax what’s wrong using our official disputes process.
  • Lenders can’t see your ClearScore account directly. They can only look at your Equifax data.
by Lucy Burgess

Lucy has a background in law. Having spent a considerable amount of time researching personal finance, she's one of our in-house experts. 

ClearScore exists to make your finances simple.
We offer a free service where you can handle everything to do with credit in one place. In your ClearScore account, you can see your credit score and the full details of your credit report. Your credit cards, mortgages, mobile phone contracts, loans, overdrafts and utilities all on the record. Our goal is to make ClearScore as simple, calm and straightforward as possible. Money is stressful enough.