Bank Connect Terms and Conditions

Version 1, effective 17 September 2019

ClearScore – Our relationship with you

Here at ClearScore, we don’t really like long terms and conditions, but these are important. The Connect Terms and Conditions set out in this document, together with our Connect Privacy Notice (together, our"Connect Terms"), set out the rules which cover our relationship with you in relation to our Connect Service. They explain our responsibilities and yours, and how you can use our services.

These apply to you if you use our Connect Service and are legally binding so please read them. You may also want to print them out or save them on your device in case you ever want to come back to them in the future.

As part of our Connect Service, we will be providing you with Account Information Services. ClearScore is registered as an Account Information Service Provider by the Financial Conduct Authority, registration number 654446.

We work with TrueLayer Limited ("TrueLayer") and Credit Kudos Limited ("Credit Kudos") to provide you with the Connect Services. TrueLayer and Credit Kudos are also regulated by the Financial Conduct Authority under the Payment Services Regulations 2017 as an Authorised Payment Institution to provide Account Information Services. TrueLayer’s registration number is 793171 and TrueLayer’s Terms and Conditions can be accessed here. Credit Kudos’ registration number is 795791 and Credit Kudos’ Terms and Conditions can be accessed here.

Please remember that the Connect Terms aren’t a complete list of all your or our rights or responsibilities, as there might be others under general law. If you want more information about your general rights as a consumer, contact a consumer advice organisation, such as the Citizens’ Advice Bureau.

WANT TO CONTACT US?

If you have any questions about or feedback on our Connect Terms or wish to make a complaint about our services, get in touch with us by emailing us at help@clearscore.com. You can also leave us a voice message on the following telephone number: +442075828212.

If you have made a complaint about our services and we have provided a final response which is not to your satisfaction or you have not received a response within eight weeks of making your complaint, you can ask the Financial Ombudsman Service to investigate. The contact details for the Financial Ombudsman Service can be found here.

1. WHAT IS OUR CONNECT SERVICE?

1.1 Our Connect Service can assist you to do the following:

  • 1.1.1 Aggregating your financial portfolio and providing you with a clearer understanding of your finances. We can assist in identifying what your disposable income is, assess whether you spend more than you earn and provide other useful metrics;
  • 1.1.2 use your current account and credit card and other financial accounts information to identify credit and financial products and services which may be more relevant to you in terms of affordability and eligibility and match you with tailored offers for those products. The offers won’t be from us, they’ll be from other financial services providers and you don’t have to accept them. You need to make your own decision about whether any offers are right for you. We don’t have all the information about you or your individual financial situation and we are not providing you with financial advice.
  • 1.1.3 complete application forms for third party accounts, products and services. You must check and verify all the information completed by the service is complete, correct and up to date, and supply any required information not pre-populated by our service (our "Connect Service").

1.2 To provide the Connect Service we will connect to your bank account, for which we will request your consent in accordance with the Payment Services Directive. You can demonstrate your consent by pressing the button agreeing to link your account when signing up. If you no longer wish to receive the Connect Service, please see paragraph 6.2 below.

1.3 We will receive information from the providers of the bank, building society and credit card accounts providers nominated by you (your "Nominated Accounts") up to four times a day on your behalf acting as your authorised agent and representative. That means we procure the information on your behalf, as you could.

1.4 By using Connect Service you agree that we and your nominated bank(s), building society(ies) and card provider(s) ("Account Providers"), TrueLayer and Credit Kudos are entitled to rely on this authorisation and agency granted by you. Accessing this information is subject to you passing appropriate authentication for security purposes.

1.5 By opting to link your Nominated Account with ClearScore, you authorise us to:

  • 1.5.1 analyse your personal information, accounts, transactions, balances and credit and debit card use;
  • 1.5.2 share the data in an anonymised format with other members of our group and with other third parties such as service providers, advertisers, Credit Reference Agencies and Fraud Prevention Agencies (in accordance with our Connect Privacy Notice). If the data cannot be anonymised we will seek your explicit consent before sharing your information; and
  • 1.5.3 you will be deemed to have accepted the Connect Terms.

1.6 You will have to renew your consent every 90 days for us to continue to access your Nominated Account from the date you last gave us your consent. We will request you to do this through the ClearScore website, the Clearscore Apps or via other methods of communication which you have accepted to be contact by, such as email or SMS. You accept that if you do not give us your consent, you will no longer be able to use or access the Connect Service

2. SIGNING UP TO THE CONNECT SERVICE

2.1 To use the Connect Service, you must be hold an active ClearScore account (you can sign up through our website, found here). From your ClearScore account, you will be able to connect your Nominated Accounts once you have consented to us connecting to your account through your Account Provider.

2.2 You can use the Connect Service if:

  • 2.2.1 you hold an active ClearScore account;
  • 2.2.2 you are aged 18 years or over; and
  • 1.5.3 you are a permanent resident in the United Kingdom.

2.3 You may only use and access the Connect Service on your own behalf and not on behalf of anyone else.

2.4 You agree to keep your username, password or other login details confidential and not disclose it to a third party. If you believe or suspect that someone else knows your ClearScore login details, please contact us immediately at help@clearscore.com.

2.5 You may cease to use the Connect Service at any time by following the procedure outlined in paragraph 6.2.

3. USE OF THE CONNECT SERVICE

3.1 Please refer to our main ClearScore Terms & Conditions, which also apply to your use of our Connect Service. References in those terms to our services, website and apps include use of our Connect Service

3.2 Your use of the Connect Service is free of charge. Subject to your compliance with the Connect Terms, we (or our content providers) grant you a limited, non-exclusive, non-transferable, non-sublicensable licence to access and make non-commercial use of the Connect Service. All rights not expressly granted to you in our Connect Terms are reserved and retained by us or our licensors, suppliers, publishers, rights holders or other content providers.

4. DATA PROCESSING

4.1 To provide you with the Connect Service, we will collect and use certain personal information about you. We will use that information in accordance with applicable data protection laws and the Connect Privacy Notice, which you can find here

4.2 We will retrieve the following categories of data from your Account Provider:

  • 4.2.1 current account transaction data (including details of your incoming and outgoing transactions);
  • 4.2.2 account balance; and
  • 4.2.3 account name, number and sort code

5. KEY TERMS RELATING TO YOUR USE OF THE CONNECT SERVICE

5.15.1 We will use the data we gather as described above in relation to your Nominated Accounts for the purpose of providing our Connect Service to you and as described in the Connect Privacy Notice.

5.2 Any information provided to you, or to third parties on your behalf, as part of our service is only as accurate, complete and up to date as the information supplied to us by you or the Account Providers and other third parties we use to obtain this information. We don’t check the information we receive from you or third parties for accuracy or completeness.

5.3 We do not control your Nominated Accounts and we cannot change the related information for you. If you think any information provided about you in relation to a Nominated Account may be incorrect, please contact the relevant Account Provider. If you think any other information we have provided to you has been incorrectly displayed, please let us know as soon as possible by contacting help@clearscore.com.

5.4 Any information we give you through the Connect Service is for your information only. We will not be liable or responsible if you rely on it or take any action or make any decision based upon it.

5.5 Except as otherwise set out in our Connect Terms:

  • 5.5.1 we accept no liability for inaccuracies or omissions in the information gathered from the Account Providers or other third parties;
  • 5.5.2 we (and our suppliers and service providers) have no control over the content or accuracy of information provided by Account Providers or other third parties;
  • 5.5.3 the services we provide are on an "as is" basis;
  • 5.5.4 we do not guarantee all of the information provided by or through our Connect Service is complete, up to date or accurate at any particular or all times; and
  • 5.5.5 we do not guarantee that the Connect Service will be defect or error free or available at any particular or all times

6. DURATION OF SERVICES AND TERMINATION

6.1 The Connect Services will continue to be provided to you until they are cancelled in one of the ways set out below:

  • 6.1.1 you do not renew your consent for us to access your Nominated Account;
  • 6.1.2 you opt to disconnect your Nominated Account from the Connect Service by following either of the procedures outlined in paragraph 6.2;
  • 6.1.3 you use the services in a manner that is deemed by us to be contrary to the Connect Terms or fraudulent, in which case we reserve the right to cancel your access to the Connect Service;
  • 6.1.4 if your ClearScore account is suspended or terminated;
  • 6.1.5 if we stop providing the Connect Service or the ClearScore Service, or any part of these Services that would render the Connect Service non-functional; or
  • 6.1.6 if you do not access the Services at least once in every three consecutive calendar months.

6.2 You may cancel your access to the Connect Services at any time by unlinking your Nominated Account from the Connect Service. You can do this either by pressing the option to unlink your Nominated Account in your ClearScore Account section or by revoking access to the account directly with your Account Provider

7. SECURITY

7.1 Security is of the utmost importance to us. That is why we use the latest 256-bit encryption on your data and we will not share it without your consent. Our servers run on Amazon Web Service’s cloud which guarantees the highest levels of security.

7.2 Only you can access you Nominated Account through the Connect Services. You agree to keep your username and login details safe and you will not disclose them to any other party.

7.3 If you find out or suspect that your Connect has been accessed without your permission or that your ClearScore login details have been compromised, you should let us know as soon as possible by contacting us at help@clearscore.com.

7.4 If you suspect fraudulent activity on your Nominated Account or there’s a transaction that you do not recognise, you should contact your Account Provider directly to inform them of this.

7.5 We reserve the right to suspend your access to the Connect Service if at any time we consider that there is or is likely to have been a breach of security or your use of the service is in any way detrimental to us or anyone else.

7.6 For security reasons, we may request you to change any or all of the passwords used by you in connection with Connect Service

8. INTELLECTUAL PROPERTY RIGHTS

8.1 All intellectual property rights in our website and apps in the material published on them and in their component systems are owned by, licensed or sub-licensed to us. All content on our website and apps is subject to copyright with all rights reserved.

8.2 Images, trade marks and brands are protected by intellectual property laws and may not be reproduced or appropriated in any manner without permission of their respective owners.

8.3 You must not remove any acknowledgement that we or any of our contributors is the author of any website content or any content we provide to you as part of the services.

8.4 You may download or print or screen grab content or individual sections or pages of our website or apps for your personal use and information only, provided that any such copy has attached to it the relevant proprietary notices and/or disclaimers. Any material downloaded or otherwise obtained through our website or apps is done at your own discretion and risk and you are solely responsible for any damage to your computer system or device or loss of data that results from the download of any such material.

8.5 You must not modify, adapt, copy, download or post material from our website or apps nor store any part of our website or apps in any other website or app or include it in any public or private electronic retrieval system.

8.6 You must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text or explanation.

9. LIMITATION OF LIABILITY

9.1 Nothing in these Connect Terms excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, any duties or liabilities that we owe to you under the Financial Services and Markets Act 2000 or the rules of the Financial Conduct Authority, nor any other liability that cannot be excluded or limited under applicable law.

9.2 To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our website and apps, any content on them or services accessed through them, whether express or implied.

9.3 We will not be liable to you or any third party for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

  • 9.3.1 Use of, inability to use or unavailability of the Connect Service (or any part of it), websites linked to it, or our services;
  • 9.3.2 use of any products, data, information or services accessed or obtained or messages received or transactions entered into, through or from the Connect Services obtained or accessed through our website or apps including use of or reliance on any content displayed on or made available through our website or apps
  • 9.3.3 unauthorised access to or alteration of your transmissions or data, or
  • 9.3.4 any inaccuracy or incompleteness of any information received by you or by us through the Connect Services.

9.4 Where we have indicated your likelihood of success with respects to products matched to your profile, or where we have provided indications of how much money you may save, these are provided for information purposes only and should not be relied upon when making decisions. We do not accept any liability or provide any guarantee with respects to your eligibility for or success in obtaining products matched to you or advertised on our website.

9.5 We do not charge you a separate fee for access to and use of the Connect Services. On this basis our total aggregate liability for any losses and/or damage suffered by you will be limited to £100.

10. MAKING CHANGES TO OUR TERMS OR SERVICES

10.1 We may change these Connect Terms, our apps and our services at any time. We will keep these Connect Terms and Conditions up-to-date on this page.

10.2 If we make a significant change, we’ll contact you by sending you an email notification, by posting a notice on our website or app or through the services, or in any other manner we deem appropriate. The changes will take effect when they are first posted. Your continued use of our website, apps or our services will confirm your acceptance of the revised terms.

11. GENERAL

11.1 The headings used in these Connect Terms are for convenience only and shall not affect their interpretation.

11.2 Use of the words, includes or including or similar words or phrases means without limitation and the use of these or similar words or phrases shall not limit the meaning of the general words.

11.3 We shall not be liable for any delay or failure to provide our services or perform any obligation under these Connect Terms if the delay or failure is caused by circumstances beyond our reasonable control.

11.4 Nothing in these Connect Terms is intended to confer on any person any right to enforce any term of these Terms which that person would not have had but for the Contracts (Rights of Third Parties) Act 1999.

11.5 Each of the provisions of these Connect Terms (or part of any provision) is severable. If any such provision is or becomes illegal, invalid or unenforceable in any respect under the law of any jurisdiction that shall not affect the legality, validity or enforceability of the other provisions. The provision itself shall apply with the minimum modification necessary to make it legal, valid and enforceable.

11.6 Failure or delay by us in enforcing these Connect Terms shall not be a waiver of that or any other provision.

11.7 You have a right to receive a copy of these Connect Terms at any time. Please contact us by email if you wish to receive a physical copy in English.

11.8 You may not assign any of your rights or obligations under these Connect Terms.

11.9 These Connect Terms constitute the whole agreement and understanding between you and us in relation to the use of our Connect Services. By using our website or our Connect services you consent and agree to the processing of your personal information and our use of cookies in accordance with them. Except in case of fraud, all previous agreements, understandings, undertakings, representations, warranties, promises and arrangements between you and us relating to the subject matter of these Connect Terms or your use of our website or our services are superseded, except as otherwise expressly stated in these terms.

11.10 You agree that any notices and other communication may be given by us by email or posted on our website and this will comply with any legal requirement for such communications to be in writing. You also agree that any notice or other communication made in such manner will be deemed received by you 24 hours after email or posting.

12. DISPUTES AND APPLICABLE LAW

12.1 These Connect Terms and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with English law and shall be subject to the exclusive jurisdiction of the English courts.